ALL PAYMENTS AND CHANGES TO SUBSCRIPTIONS ARE PROCESSED ONE WEEK IN ADVANCE.
We require a week’s notice so we can plan your boxes, order from our growers, write recipes- and keep our stress levels manageable!
Your order is automatically placed for you via our online store and your payment processed a week before box pick up.*
You can subscribe, cancel or change box sizes until midnight Sunday prior to your next scheduled pick up.
Any changes made after midnight Sunday will be processed on the next billing cycle therefore will not take effect until AFTER the next scheduled pick up.
Cathy Carrot cancels her box subscription on a Friday. Next Thursday Cathy Carrot picks up her last box from Clove Organics.
Ernie Eggplant subscribes on a Wednesday. He picks up his first box the following Thursday (not the next day).
Betty Beetroot changes her box size* from small to large at 8am Friday morning. The following week Betty picks up her last small box, and looks forward to the following week to pick up a large box.
*For new subscriptions, the system will charge you on the day you sign up and then automatically skip the next billing cycle.
Click the icon to login, using the account details you created when you first subscribed.
Then click manage your subscription.
If you would like to cancel, hit cancel next to your subscription. You will receive a confirmation email with your final box pick up date.
If you would like to skip a week, hit delivery schedule.
In the delivery schedule you will find a list of upcoming dates, please note this is the charge date and is set a week before you pick up your box. Be sure to skip the charge date that is a week in advance of the box you want to skip.
If you skip a week, you still receive the e-newsletter, but no text message on Thursday.
If you are changing box size, select swap. Then select the new size you would like.
Press Swap product. Your shipment date should automatically be set at your next charge date. Your new box size will start the week following!